Gavin has 25 years of experience in corporate and academic environments. He founded User Centric and grew it to be the largest private UX consultancy in the US. After selling the company, he continued to lead a North American UX team to become one of the most profitable business units of the parent organization. He is a frequent presenter at national and international conferences and the inventor of several patents. Gavin is currently co-authoring a book on artificial intelligence (AI) and UX. He is an adjunct professor at DePaul and Northwestern Universities. Gavin spent seven years in the doctoral program at Loyola University but departed ABD (all but dissertation)> He has a Masters in Experimental Psychology from Loyola University.