Passionate, data-driven Business Transformation leader enables automated information access and enhanced customer experiences to align with larger business vision by using smarter (AI/ML) analytics, system processes.
From research concepts to process execution, I scope, map and integrate multi-source/format data (qualitative and quantitative), apply analytics, behavior models and user experience design to deliver strategic opportunity with a competitive advantage.
My efforts create and deliver actionable insights across the value chain for startups, middle market executives and/or Fortune 50 Business teams helping them visualize, plan, scope,, map and execute projects. Experiences include:
-- Developed and deployed analytic thinking, statistical models and automation tools that effectively tested for significance, likelihood, and risk which improved financial performance at lower cost.
--Design and structure multi-channels' information access that minimized risks, reduced costs and controlled call center volumes.
--Re-engineer and automated administrative processes, account management, marketing communications improved accuracy and expedited delivery to end-users.
--Fostered ground-level innovation using lean and design thinking methods supported the use of advancing technology while saving operating costs.